case-study

BACKGROUND

Since 1996, AGS has supported the parts distribution to U.S. dealers throughout the country for a major global auto manufacturer. AGS has developed a fail-safe program that ensures emergency parts are delivered to these dealers, who have 100% confidence that AGS will be on-time, every time. With customers waiting to get their automobile from the “shop”, this service is vital to the success of the auto manufacturer, a major reason that they have been using AGS for over two decades for this critical piece of their business.

IMPORT AND DISTRIBUTION

With over sixteen hundred (1,600) shipments per year from overseas, AGS is involved with the import and distribution process and has become an industry expert in this critically important part of the auto manufacturing process. Once a shipment lands at an international airport, such as Los Angeles, New York or Atlanta, and once it is cleared through U.S. customs, AGS picks up the shipment at the airline cargo facility and ships it to their designated parts distribution centers (PDC’s). The PDC receives next day or same day delivery service from the airport of origin. The parts are often oversized, which means they will not fit into the integrated networks of the integrated carriers. The parts usually consist of bumpers, hoods, fenders, windshields, doors and exhaust systems. By handling this critical business for over two decades, AGS proves day after day that they are the most reliable partner to the auto manufacturer.

HEAVY FREIGHT SHIPPING

Another critical piece of the business that AGS handles for the auto manufacturer is with replacements of electric batteries. These batteries can weigh up to two thousand (2,000) pounds each and require a special hoist lift, which is shipped to the dealer in order to lift the old battery out of the vehicle and replace it with the new battery. AGS ships the hoist along with the new battery to the dealer, carefully packs the old battery and the hoist for safe, regulated delivery and delivers them directly to their dealers throughout the U.S. These deliveries require expedited AM service, along with inside delivery, with two men and a lift-gate.

ORDER TRACKING

The customer and its dealers use myAGS.com to track their orders and send shipment details to the local dealers for updates on the arrival of the parts. This uniquely reliable tracking service makes the process easy for the recipient, requiring no phone calls, just a few minutes online, a major benefit compared to days past. 

STORAGE SOLUTIONS

With our nationwide coverage for storage and logistics sites in the U.S., AGS can provide temporary storage of shipments, whether over-sized auto parts or computer equipment. They pride themselves in their communications on every shipment, whether large or small and take extra pride in providing the most reliable final-mile delivery in the industry. Founded in 1958, and just celebrating their 60th year, AGS provides complete supply chain solutions specializing in forwarding, transportation, logistics, and warehousing, with white-glove final-mile delivery a specialty. Keys to AGS’ customer-centric solutions are innovative and customizable technology tools that provide a seamless flow of information that gives customers global supply chain visibility.