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    Author: Ian Palmer

    AGS Right on Target with Asset Recovery Service

    Posted on by Ian Palmer

    BACKGROUND

    As a specialized logistics and transportation service provider, AGS has been partnering with a computer asset recovery company since 1997, moving 7,700 shipments at 12.9 million pounds in 2018 alone. Their service has been right on target for over twenty-two years, with no end in sight as long as computers are replaced and old assets have to be moved.

    RECOVERING VALUABLE ASSETS

    AGS has a secure procedure in place to pick up, inventory, pack and transport used computer equipment from Fortune 500 companies throughout the U.S. and Puerto Rico. Their dedicated Asset Recovery team coordinates the pickup of old equipment with an AGS office or agent, on-site customer contact and their partner’s team member. This team of experts determines the most secure and cost-effective method to move the equipment to a processing center by either LTL (Less than Truckload) or TL (Truckload). AGS developed and maintains a training website for offices and agents to stay current with the procedures on how to package and handle the recovered equipment.

    A specialized service within this process is a procedure and system for scanning and electronic reconciliation of serial numbers for high profile financial institutions that require high security and exclusive direct GPS-tracked vehicles from the time of pickup to delivery to one of their nationwide processing centers.

    CROSS-DOCK SHIPMENTS

    Another important service that AGS provides in addition to the asset recovery process is to manage, along with their asset recovery partner, a large volume of “cross-dock” shipments. The partner has drivers and trucks based in facilities nationwide, including in some AGS and agent facilities, where supplies are stored to facilitate the pickups. The partner’s truck then drops the packaged and labeled pallets at one of AGS’ “cross-dock” locations nationwide where AGS will provide the linehaul and final delivery. This specialized service is growing and now accounts for approximately 30% of the overall asset recovery shipments handled by AGS in 2018.

    HOW WE DO IT

    Services provided are:

    • Expedited Ground
    • Truckload (TL)
    • White Glove pickup, with 1-8 man teams depending upon the size of the shipment

    An asset recovery order dispatched to AGS could consist of a single laptop from a residence or business, to multiple truckloads (TL) of equipment. Specific Standard Operating Procedures (SOP) outline how the equipment is to be inventoried, packed and labeled on site. AGS also helps with coordinating corporate recycling events where a driver team, packing supplies and a truck or trucks are provided to accept employee donations of equipment so they can be properly processed and recycled in one of the partner’s processing centers.

    A partnership such as this one requires several key elements in order to last twenty-two years:  

    1. Trust in the logistics/transportation provider
    2. Reliable trucks, equipment, processes and procedures
    3. A time-definite, white glove delivery option
    4. Excellent electronic and personal communications
    5. Flexibility to provide the necessary service for individual shipments
    6. Dedicated people that are well-trained and reliable

    AGS prides itself on all the above, for all customers, large or small.

    AGS Provides Logistics Solutions to U.S. Golf Manufacturer for the Delivery and Installation of Retail Displays

    Posted on by Ian Palmer

    Distributing over 1,100 displays to retail stores throughout the U.S. and Canada

    New Hyde Park, NY February 16, 2016 – One of the world’s leading manufacturers of high performance golf products used AGS’ logistics and freight forwarding solutions to help deliver and install retail displays in stores across the country.

    Tasked with distributing over 1,100 displays to retail stores throughout the U.S. and Canada, AGS had less than five days to accomplish this logistical challenge.  Pick-ups were performed at 3 different locations on the west coast starting on a Friday, Saturday and continued on Monday.  The deliveries to various retail outlets and pro shops required lift gate and inside delivery. AGS was able to successfully accomplish a damage free and on-time delivery experience in the midst of weather challenges throughout the country.

    With a network of over 400 storage sites, AGS can provide temporary storage of displays to meet specific requirements that would streamline the display placement at the retail location.  With advance notice AGS can provide specialized labor with experience in performing light installation at the retail location.

    Founded in 1958, AGS provides complete supply chain solutions specializing in forwarding, transportation, logistics and warehousing. Key to AGS’ customer centric solutions are innovative and customizable technology tools that provide a seamless flow of information and give customers global supply chain visibility.

    For more information on AGS’ full menu of services, visit us online at www.agsystems.com.

    AGS Offers Residential Delivery Service to Every U.S. Zip Code with No Size or Weight Restrictions

    Posted on by Ian Palmer

    Home Delivery Service now offers four on-site services to meet all customer requirements

    New Hyde Park, NY January 23, 2014 – Associated Global Systems’ (AGS), residential delivery service now delivers products of any weight and size to any residential address in America.

    AGS’ Home Delivery Service is designed for companies who sell direct to consumers and home businesses that require a single carrier to handle all customer requirements.  AGS Home Delivery offers on-site services including: inside room of choice placement, unpacking, removal of debris and assembly, either in the customer’s home or in an AGS warehouse prior to delivery.

    Additionally, a return service is available for consumers who wish to send products back to their origin that can include repacking and a choice of several economical return transportation service options.

     AGS offers complete tracking and inventory management through its website, myAGS.com.  Companies can view shipment status and inventory levels, which are continually updated.  Their consumers are kept advised of shipment status right from their PC, laptop or Smartphone.

    Scott Richter, V.P. of Supply Chain Solutions for AGS, states that “AGS Home Delivery is the most flexible in the country, with delivery times between Monday and Saturday and up to 10:00 p.m. Companies can also specify four levels of service time, Overnight, Two Day, Three Day or Deferred, from any origin in the U.S.”  

    AGS has over 50 warehouses around the country that are available to customers for storage and consolidation of products prior to delivery, or for those shipments pending appointment deliveries.  These facilities are also available to customers to use for inventory or as regional distribution centers.

    Richter states that “all home delivery personnel are trained for residential delivery and placement, and will serve as excellent customer service representatives for our clients.”

    Associated Global Systems has been serving customers since 1958.  With over 125 locations and staff of transportation experts across the United States, AGS handles shipments of any size, to or from every zip code in the U.S. and Canada.  They serve 196 countries around the world.

    AGS Improves Services for Telecommunications Firms

    Posted on by Ian Palmer

    Now offering successful programs that support the deployment of network infrastructure for telecom companies and vendors nationwide

    New Hyde Park, NY February 11, 2014 – A provider of innovative logistics solutions for over fifty years, AGS is now uniquely equipped to assist telecommunications companies  in the task of installing antennas, cabinets, and radios to existing cell towers around the country.

    With its network of locations throughout the U.S., AGS is able to provide in-house response teams to handle all purchase orders from vendors that could provide the most cost-effective transportation method to various markets and also meet just-in-time requirements.

    AGS can set up short-term warehousing and distribution centers with trained telecom personnel in each market necessary to provide consolidation of vendor product, and complete inventory and quality control. In addition, AGS provides complete decommissioning solutions – hundreds of crossdock locations, serial capture, packing and product disposition.  Other services include parts logistics, staging, order kitting and distribution. 

    Associated Global Systems, founded in 1958, has always provided efficient, personalized and reliable service. With more than 125+ offices in North America and agents in 196 countries, they take the worry out of your urgent domestic and international shipments. 

     

    AGS Handles Major Distribution of Flat Panel TVs for a Leading Manufacturer and Best Known Brand

    Posted on by Ian Palmer

    Over 15,000 TVs delivered to consumers across the country on-time and damage free

    New Hyde Park, NY January 27, 2016 – New York based Associated Global Systems (AGS), a full service transportation and logistics provider, has just completed a massive Home Delivery distribution of flat panel TVs for one of the world’s largest manufacturers.

    To support their peak sales period of TVs from Black Friday through Christmas, AGS was selected to coordinate pick-ups seven days per week and distribute TVs from 42” up to 80” to consumers in time for the holidays.   More than 15,000 TVs were delivered over a five week period to homes in all 50 states.

    These e-commerce deliveries required residential and business appointments with customers having the choice of three White Glove delivery options; Threshold service just beyond the front door, Room of Choice service including up or down stairs, or Assembly and Plug In service when requested. 

    Consumers were able to call the AGS National Control Center at 800-645-8300 anytime of the day or night, seven days a week for status on a shipment or to reschedule a delivery appointment.  The program was highly successful for achieving an on-time delivery rate of 99.5%, accounting for less than one quarter of one percent refusal rate for damage, and providing same day resolution to  service escalations; exceeding every performance benchmark.  

    AGS’ premium white glove delivery service to businesses and residences offers a customized supply chain solution to and from every zip code in the country. This white glove delivery service is an ideal method for delivery of time-definite and sensitive products including computers, printers, TVs, kiosks, retail store displays and fixtures, fitness equipment, furniture and office equipment.

    AGS is a leading provider of transportation services, logistics services, and supply chain management solutions worldwide. It has locations in over 125 U.S. cities and 196 countries worldwide.

    For more information on AGS’ full menu of services, visit us online at www.agsystems.com

    AGS Expands Its Sales Presence Throughout the U.S.

    Posted on by Ian Palmer

    AGS offers e-commerce customers a full menu of logistics and transportation services to businesses and residences throughout the country

    New Hyde Park, NY – Associated Global Systems (AGS) a leading provider of transportation and logistics services to Fortune 500 companies, recently expanded its sales division to support the company’s growth strategy.

    “We have the opportunity to expand our staff and service capabilities around the country,” said Jared Lehnick, Vice President of Business Development.  “The decision to expand our sales presence was a logical step in our business growth strategy.”

    AGS offers e-commerce customers a full menu of logistics and transportation services to businesses and residences throughout the country.  Starting with large screen television delivery, the service has evolved to home furniture delivery.  As more consumers embrace online ordering and home delivery, AGS continues to develop solutions for its e-commerce business with on-time, damage free deliveries, and transparency through the shipping process.

    The expansion for 2018 includes four full-time Account Executives and two Inside Sales Coordinators with additional recruitment efforts planned for 2019 and beyond.   “With the experience and expertise of recently added sales personnel in Los Angeles, Dallas, Chicago, and Atlanta; the company anticipates it will help AGS evolve their overall service offerings and customer experience while building on its successful business model,” says Lehnick.

    AGS offers a full menu of transportation and logistics services across US markets.  Utilizing the latest technology, they have made significant upgrades to their proprietary logistics management web portal.  The new myAGS.com includes features such as; mobile-enabled functionality, enhanced user login and security, expanded customer administration, shipment entry and tracking, a freight charges estimator and customized reporting. The platform provides an additional layer of logistics management functionality for specific industries such as Tradeshow, e-Commerce/Home Delivery, and Asset Returns. 

     

    A Partnership which Started in the 20th Century and Continues in the 21st Century

    Posted on by Ian Palmer

    BACKGROUND

    Associated Global Systems (AGS), headquartered in New York, with offices spread across the U.S. and internationally, is known for its specialized, dedicated service to companies that require rock-solid procedures, communications and, most especially, partnerships. One of these partnerships began in the late 20th century and continues today, well into the 21st century. In 2018, AGS handled over three thousand shipments for this partner.

    The AGS partner is a provider of IT products, services and solutions that has major customers such as national banks and telephone companies. These customers require very specific, time-definite, white glove pickup and delivery service on a daily basis, which requires solid, time-tested standard operating procedures (SOP) from AGS.

    IT REFRESH ROLLOUTS

    The national bank requires coordination of large IT “refresh” rollouts, which includes shipment of new equipment to the bank branches and asset return shipments from each branch. Each bank branch requires day-specific deliveries with inside delivery requiring lift-gates. Then, usually two days later, AGS returns to the branch to pack to specifications the old IT equipment that has been de-installed, and pickup for return to AGS’ partner. These rollouts usually include over one thousand branch locations and must be completed within a three to six month time frame. AGS works with the partner to develop a delivery and pickup schedule to accommodate the overall rollout time frame and shipment requirements. Strict procedures for delivery and pickup at all bank branches must be coordinated in advance to ensure time frames are met and business is not disrupted.

    TWO DECADES OF PARTNERSHIP

    The national cellular phone company is another customer of AGS’ partner that requires IT solutions on a regular basis. The delivery of high-value equipment, with many shipments valued at over $250,000, requires scheduling of exclusive-use vehicles (EUV) for day-specific and time-specific, white glove service. As an example, on one recent rollout, AGS was required to coordinate EUVs for delivery to eighty-eight locations over three weeks.

    The AGS services that this partnership requires on an almost daily basis are:

    HOW WE DO IT

    A partnership that spans two decades requires key elements to succeed:

    1. Total trust in the transportation/logistics provider
    2. Reliable trucks, equipment, processes and procedures
    3. A solid, time-tested White Glove pickup and delivery service
    4. A reliable menu of pickup and delivery options from Same Day to Deferred Ground
    5. State-of-the-art communications, both electronic (myAGS.com) and personal
    6. Flexibility and ability to change on the fly
    7. Dedicated people that are well-trained and reliable

    AGS prides itself on providing all of the above to every customer, whether a national bank or national cellular phone company with thousands of shipments per year or a small start-up with a few shipments a month.

    AGS Now Offers Express Ocean Service from Scandinavia to the U.S.

    Posted on by Ian Palmer

    Express Ocean Service with on-forwarding to all of North America, Central America and the Caribbean available for high-end furniture & electronics companies!  B2B and B2C logistics across North and Central America

    New Hyde Park, NY May 22, 2014 – New York based Associated Global Systems (AGS), a full service transportation and logistics provider, is pleased to announce its Express Ocean Service from Denmark, Norway, Sweden and Finland. 

    This service will serve high-end furniture and electronics companies that want a one-stop provider for B2B and B2C logistics across North and Central America.

    AGS provides a comprehensive menu of services to aid importers in getting products from their overseas suppliers directly to their factory or their customers’ doors anywhere in the U.S., with on-forwarding to Canada, Central America and the Caribbean.  These include door-to-door service, warehousing and logistics, web based inventory management and customs clearance.

    Additionally, AGS can provide dedicated container service, packing, storage, web tracking, a 24/7/365 operation and a fully staffed National Call Center. 

    With over 55 years of experience, AGS has performed thousands of white glove deliveries of furniture, high end electronics, lighting, and fashion and retail goods.

    AGS Handles Home Delivery of Flat Panel TVs for Several Leading Manufacturers and Distributors

    Posted on by Ian Palmer

    Over 55,000 TVs delivered to consumers across the country on-time and damage free

    New Hyde Park, NY January 27, 2017- New York based Associated Global Systems (AGS), a full service transportation and logistics provider, has just completed a massive Home Delivery distribution of flat panel TVs during the 2016 holiday season.  Many were 4K Ultra HD TVs.  This is the 5th consecutive year handling a project of this nature with great success.

    To support their peak sales period of TVs from Black Friday through Christmas, AGS was selected to coordinate pick-ups seven days per week and distribute TVs from 42” up to 85” to consumers in time for the holidays.   

    These e-commerce deliveries required residential and business appointments with customers having the choice of three White Glove delivery options; Threshold service just beyond the front door, Room of Choice service including up or down stairs, or Assembly and Plug In service when requested. 

    Consumers were able to call the AGS National Control Center at 800-645-8300 anytime of the day or night, seven days a week for status on a shipment or to schedule a delivery appointment.  The program was highly successful for achieving an on-time delivery rate of 99.5%, accounting for less than one quarter of one percent refusal rate for damage, and providing same day resolution to  service escalations; exceeding every performance benchmark.

     AGS’ Home Delivery Service is exclusively focused on the transportation and delivery of large big-ticket consumer items for a customer’s home. Furniture, high definition televisions, appliances and home fitness equipment are among the many products they deliver.

    AGS is a leading provider of transportation services, logistics services, and supply chain management solutions worldwide. It has locations in over 125 U.S. cities and 196 countries worldwide.