June 2020 - Page 3 of 4

FORTUNE 100 SIZE INSURANCE COMPANY

Posted on June 30, 2020September 1, 2021 by Ian Palmer

RECOVERY AND RETURN

AGS provides on demand, time sensitive, recovery and return services of desktop systems and servers from 15,000 agency and corporate locations in the continental U.S., Alaska, Hawaii and Puerto Rico.

ASSET RECOVERY

AGS coordinates pickup times with field technicians to recover pack and provide serial number capture of end of lease or end of life computer equipment. Shipments are returned to various reclamation and deployment centers across the U.S.

SAME DAY SERVICE

Same Day office relocations that include phone systems, computer equipment, furniture and customer files.

COMPUTER AND TECHNOLOGY SOLUTIONS

AGS picks up new computer equipment directly from Allstate vendors and delivers to new offices and corporate locations.

AGS assists the company with setting up catastrophe centers by shipping laptop computers and other supplies Same Day or Overnight anywhere in the country. AGS helped with expedited shipments to Birmingham, Alabama for Hurricane Katrina victims.

24/7/365 CUSTOMER SERVICE

AGS National Call Center provides service 7 days a week completing and handling requests weekends and holidays.

Complete Supply Chain Service for Large Telecom Company

Posted on June 30, 2020September 1, 2021 by Ian Palmer

BACKGROUND

AGS provides a full supply chain service package for a nationwide Telecom company that operates wireless broadband networks for high-speed residential customers, along with mobile internet access and voice services. In the past three years AGS has handled 155,000 shipments for the customer, utilizing all levels of transportation, including Same Day, Overnight, and Second Day, Ground, and White Glove service on many of the shipments.

This supply chain solution was in support of the build-out of the customer’s nationwide 4G network and included establishing distribution centers in over 80 cities to support the build-out of over 20,000 cell towers. Included was the use of AGS inventory control technology and myAGS.com to track vendor shipments around the country, giving the customer real-time visibility to every shipment moving in the AGS network.

OUR PLAN

During this critical 3-year period and continuing today, AGS appointed a Customer Account Team of fifteen (15) dedicated management and staff people, located in Seattle, WA, to monitor and centrally control all aspects of the AGS supply chain projects at every location.

TRANSPORTATION SERVICES

Time-specific Ground (most frequent) to meet crews at installation sites.

Courier On-Demand (24 hours a day) to multiple cities to deploy critical spare parts.
Full Truckload (FTL), thirty per day during peak times, to deliver product from suppliers.
White Glove service with 4-8 man teams, including time-specific delivery, inside delivery, unpacking and debris removal, for over 200 customer site installations.
The full menu of air products, including Same Day, Overnight, and Second Day.

WAREHOUSING SERVICES

One million square feet of warehousing space dedicated to the customer’s projects during build-out periods.

Eighty (80) DCs, from 5000 to 50,000 square feet, in major cities in the U.S. with a total of 400 dedicated employees and 5 Regional Directors. Some of the DCs are in existing AGS facilities, some at 3PL contractors selected by AGS, and some are dedicated leased facility under a 12-month term, with month-to-month extension, when necessary.
A 400,000 square foot Las Vegas Distribution Center
An 85,000 square foot RMA (return merchandise) Center completely staffed and managed by AGS personnel.
A 30,000 square foot Kitting Center at the AGS Indianapolis DC.
After the initial launch of the 4G build-outs, the customer has a continuing need for AGS transportation services for equipment upgrades and new cell site expansion. Installation contractors have the option of a time-specific delivery from the closest DC to the install site or a contractor-managed pick-up at the DC.
AGS also provides a reverse logistics service to the customer for returns of old and defective equipment back to the original vendor, resellers, and recycling providers.
An absolute key factor in the customer’s decision to select AGS for these massive projects is AGS’ ability to control every aspect of the supply chain, from initial request for pick-up at vendor sites, transportation and delivery to the AGS DCs, warehousing and inventory of product and parts, pickup and return or redistribution of old or defective equipment, and state-of-the-art communication of all shipments and inventory via MyAGS.com. Another key is the dedicated management and staffing to the customer account that manages the overall services centrally.

AGS Right on Target with Asset Recovery Service

Posted on June 30, 2020August 31, 2021 by Ian Palmer

BACKGROUND

As a specialized logistics and transportation service provider, AGS has been partnering with a computer asset recovery company since 1997, moving 7,700 shipments at 12.9 million pounds in 2018 alone. Their service has been right on target for over twenty-two years, with no end in sight as long as computers are replaced and old assets have to be moved.

RECOVERING VALUABLE ASSETS

AGS has a secure procedure in place to pick up, inventory, pack and transport used computer equipment from Fortune 500 companies throughout the U.S. and Puerto Rico. Their dedicated Asset Recovery team coordinates the pickup of old equipment with an AGS office or agent, on-site customer contact and their partner’s team member. This team of experts determines the most secure and cost-effective method to move the equipment to a processing center by either LTL (Less than Truckload) or TL (Truckload). AGS developed and maintains a training website for offices and agents to stay current with the procedures on how to package and handle the recovered equipment.

A specialized service within this process is a procedure and system for scanning and electronic reconciliation of serial numbers for high profile financial institutions that require high security and exclusive direct GPS-tracked vehicles from the time of pickup to delivery to one of their nationwide processing centers.

CROSS-DOCK SHIPMENTS

Another important service that AGS provides in addition to the asset recovery process is to manage, along with their asset recovery partner, a large volume of “cross-dock” shipments. The partner has drivers and trucks based in facilities nationwide, including in some AGS and agent facilities, where supplies are stored to facilitate the pickups. The partner’s truck then drops the packaged and labeled pallets at one of AGS’ “cross-dock” locations nationwide where AGS will provide the linehaul and final delivery. This specialized service is growing and now accounts for approximately 30% of the overall asset recovery shipments handled by AGS in 2018.

HOW WE DO IT

Services provided are:

Expedited Ground
Truckload (TL)
White Glove pickup, with 1-8 man teams depending upon the size of the shipment

An asset recovery order dispatched to AGS could consist of a single laptop from a residence or business, to multiple truckloads (TL) of equipment. Specific Standard Operating Procedures (SOP) outline how the equipment is to be inventoried, packed and labeled on site. AGS also helps with coordinating corporate recycling events where a driver team, packing supplies and a truck or trucks are provided to accept employee donations of equipment so they can be properly processed and recycled in one of the partner’s processing centers.

A partnership such as this one requires several key elements in order to last twenty-two years:

Trust in the logistics/transportation provider
Reliable trucks, equipment, processes and procedures
A time-definite, white glove delivery option
Excellent electronic and personal communications
Flexibility to provide the necessary service for individual shipments
Dedicated people that are well-trained and reliable

AGS prides itself on all the above, for all customers, large or small.

AGS Provides Logistics Solutions to U.S. Golf Manufacturer for the Delivery and Installation of Retail Displays

Posted on June 30, 2020August 31, 2021 by Ian Palmer

Distributing over 1,100 displays to retail stores throughout the U.S. and Canada

New Hyde Park, NY February 16, 2016 – One of the world’s leading manufacturers of high performance golf products used AGS’ logistics and freight forwarding solutions to help deliver and install retail displays in stores across the country.

Tasked with distributing over 1,100 displays to retail stores throughout the U.S. and Canada, AGS had less than five days to accomplish this logistical challenge. Pick-ups were performed at 3 different locations on the west coast starting on a Friday, Saturday and continued on Monday. The deliveries to various retail outlets and pro shops required lift gate and inside delivery. AGS was able to successfully accomplish a damage free and on-time delivery experience in the midst of weather challenges throughout the country.

With a network of over 400 storage sites, AGS can provide temporary storage of displays to meet specific requirements that would streamline the display placement at the retail location. With advance notice AGS can provide specialized labor with experience in performing light installation at the retail location.

Founded in 1958, AGS provides complete supply chain solutions specializing in forwarding, transportation, logistics and warehousing. Key to AGS’ customer centric solutions are innovative and customizable technology tools that provide a seamless flow of information and give customers global supply chain visibility.

For more information on AGS’ full menu of services, visit us online at www.agsystems.com.

AGS Offers Residential Delivery Service to Every U.S. Zip Code with No Size or Weight Restrictions

Posted on June 30, 2020September 13, 2021 by Ian Palmer

Home Delivery Service now offers four on-site services to meet all customer requirements

New Hyde Park, NY January 23, 2014 – Associated Global Systems’ (AGS), residential delivery service now delivers products of any weight and size to any residential address in America.

AGS’ Home Delivery Service is designed for companies who sell direct to consumers and home businesses that require a single carrier to handle all customer requirements. AGS Home Delivery offers on-site services including: inside room of choice placement, unpacking, removal of debris and assembly, either in the customer’s home or in an AGS warehouse prior to delivery.

Additionally, a return service is available for consumers who wish to send products back to their origin that can include repacking and a choice of several economical return transportation service options.

AGS offers complete tracking and inventory management through its website, myAGS.com. Companies can view shipment status and inventory levels, which are continually updated. Their consumers are kept advised of shipment status right from their PC, laptop or Smartphone.

Scott Richter, V.P. of Supply Chain Solutions for AGS, states that “AGS Home Delivery is the most flexible in the country, with delivery times between Monday and Saturday and up to 10:00 p.m. Companies can also specify four levels of service time, Overnight, Two Day, Three Day or Deferred, from any origin in the U.S.”

AGS has over 50 warehouses around the country that are available to customers for storage and consolidation of products prior to delivery, or for those shipments pending appointment deliveries. These facilities are also available to customers to use for inventory or as regional distribution centers.

Richter states that “all home delivery personnel are trained for residential delivery and placement, and will serve as excellent customer service representatives for our clients.”

Associated Global Systems has been serving customers since 1958. With over 125 locations and staff of transportation experts across the United States, AGS handles shipments of any size, to or from every zip code in the U.S. and Canada. They serve 196 countries around the world.

AGS Improves Services for Telecommunications Firms

Posted on June 30, 2020September 8, 2021 by Ian Palmer

Now offering successful programs that support the deployment of network infrastructure for telecom companies and vendors nationwide

New Hyde Park, NY February 11, 2014 – A provider of innovative logistics solutions for over fifty years, AGS is now uniquely equipped to assist telecommunications companies in the task of installing antennas, cabinets, and radios to existing cell towers around the country.

With its network of locations throughout the U.S., AGS is able to provide in-house response teams to handle all purchase orders from vendors that could provide the most cost-effective transportation method to various markets and also meet just-in-time requirements.

AGS can set up short-term warehousing and distribution centers with trained telecom personnel in each market necessary to provide consolidation of vendor product, and complete inventory and quality control. In addition, AGS provides complete decommissioning solutions – hundreds of crossdock locations, serial capture, packing and product disposition. Other services include parts logistics, staging, order kitting and distribution.

Associated Global Systems, founded in 1958, has always provided efficient, personalized and reliable service. With more than 125+ offices in North America and agents in 196 countries, they take the worry out of your urgent domestic and international shipments.

AGS Handles Major Distribution of Flat Panel TVs for a Leading Manufacturer and Best Known Brand

Posted on June 30, 2020August 31, 2021 by Ian Palmer

Over 15,000 TVs delivered to consumers across the country on-time and damage free

New Hyde Park, NY January 27, 2016 – New York based Associated Global Systems (AGS), a full service transportation and logistics provider, has just completed a massive Home Delivery distribution of flat panel TVs for one of the world’s largest manufacturers.

To support their peak sales period of TVs from Black Friday through Christmas, AGS was selected to coordinate pick-ups seven days per week and distribute TVs from 42” up to 80” to consumers in time for the holidays. More than 15,000 TVs were delivered over a five week period to homes in all 50 states.

These e-commerce deliveries required residential and business appointments with customers having the choice of three White Glove delivery options; Threshold service just beyond the front door, Room of Choice service including up or down stairs, or Assembly and Plug In service when requested.

Consumers were able to call the AGS National Control Center at 800-645-8300 anytime of the day or night, seven days a week for status on a shipment or to reschedule a delivery appointment. The program was highly successful for achieving an on-time delivery rate of 99.5%, accounting for less than one quarter of one percent refusal rate for damage, and providing same day resolution to service escalations; exceeding every performance benchmark.

AGS’ premium white glove delivery service to businesses and residences offers a customized supply chain solution to and from every zip code in the country. This white glove delivery service is an ideal method for delivery of time-definite and sensitive products including computers, printers, TVs, kiosks, retail store displays and fixtures, fitness equipment, furniture and office equipment.

AGS is a leading provider of transportation services, logistics services, and supply chain management solutions worldwide. It has locations in over 125 U.S. cities and 196 countries worldwide.

For more information on AGS’ full menu of services, visit us online at www.agsystems.com

AGS Set to Expand Facilities in the U.S.

Posted on June 30, 2020September 13, 2021 by Jacob Ziech

Relocation and expansion for the new year give AGS a competitive edge to better serve present and future business growth

New Hyde Park, NY –Associated Global Systems (AGS), a leading provider of transportation and logistics services to Fortune 500 companies, announced plans to expand its facilities in the United States in a joint program with parent company Nippon Express USA (NEU). This expansion will be in support of the growth strategy for both companies.

“The co-location of NEU and AGS facilities has proven overwhelmingly positive results,” said Fred Ruffolo, Vice President of IT and Facilities for AGS. “We have seen many synergies taking place by working together. The ability to collaborate on sales, technology, logistics, warehousing, and operations has given everyone more knowledge and expertise to help move us to the next level in the industry.”

NEU, the U.S. subsidiary of Nippon Express Co., LTD in Japan, purchased AGS in 2012, with the merging of facilities beginning in 2017. Between 2017 and 2019, 10 facilities relocated throughout the U.S. In January of 2020, two more large moves were completed in Los Angeles and New York. The remaining moves for 2020 will be in Washington D.C., Indianapolis, San Francisco, Atlanta, and Philadelphia.

“By combining our most valuable assets (people) under one roof, we are able to collaborate on joint services more efficiently for the benefit of our clients,” states Fred Ruffolo.

AGS is a leading provider of transportation services, logistics services, technology, and supply chain management solutions with locations throughout the U.S. and around the world.

AGS Expands Its Sales Presence Throughout the U.S.

Posted on June 30, 2020August 31, 2021 by Ian Palmer

AGS offers e-commerce customers a full menu of logistics and transportation services to businesses and residences throughout the country

New Hyde Park, NY – Associated Global Systems (AGS) a leading provider of transportation and logistics services to Fortune 500 companies, recently expanded its sales division to support the company’s growth strategy.

“We have the opportunity to expand our staff and service capabilities around the country,” said Jared Lehnick, Vice President of Business Development. “The decision to expand our sales presence was a logical step in our business growth strategy.”

AGS offers e-commerce customers a full menu of logistics and transportation services to businesses and residences throughout the country. Starting with large screen television delivery, the service has evolved to home furniture delivery. As more consumers embrace online ordering and home delivery, AGS continues to develop solutions for its e-commerce business with on-time, damage free deliveries, and transparency through the shipping process.

The expansion for 2018 includes four full-time Account Executives and two Inside Sales Coordinators with additional recruitment efforts planned for 2019 and beyond. “With the experience and expertise of recently added sales personnel in Los Angeles, Dallas, Chicago, and Atlanta; the company anticipates it will help AGS evolve their overall service offerings and customer experience while building on its successful business model,” says Lehnick.

AGS offers a full menu of transportation and logistics services across US markets. Utilizing the latest technology, they have made significant upgrades to their proprietary logistics management web portal. The new myAGS.com includes features such as; mobile-enabled functionality, enhanced user login and security, expanded customer administration, shipment entry and tracking, a freight charges estimator and customized reporting. The platform provides an additional layer of logistics management functionality for specific industries such as Tradeshow, e-Commerce/Home Delivery, and Asset Returns.